St. Charles Times

False alarms are a prevalent issue with security systems, often leading to unnecessary deployment of police services. According to the City of St. Charles, a false alarm is triggered when police services respond but find no evidence of fire, damage, smoke, criminal activity, or unauthorized entry. These unnecessary calls are largely due to user error, which accounts for 76% of all false alerts.

Preventing false alarms is crucial for those with security systems. Users are encouraged to familiarize themselves with their system's operation and features. It's advised to read and keep the operator’s manual and ensure all keyholders are trained in using the system. Regular testing and maintenance of the system can also prevent false alarms.

Users should test their systems monthly, especially after changes such as adjustments in telephone services or when facing equipment issues. Registration and proper training can enhance system reliability and reduce the risk of false alerts.